Edigent Software Refund Policy

Edigent Solutions is committed to delivering high-quality software backed by dependable customer service. To support transparency and build customer confidence, Edigent maintains a clearly defined refund policy. This guide outlines the terms, eligibility, and process for claiming a refund under the Edigent Software refund policy.

Money-Back Guarantee Overview

• Edigent offers a full refund on its software tools when valid conditions are met.
• No hidden deductions are applied during the refund process.
• Each product comes with a demo version for evaluation prior to purchase.

Customer Responsibilities Before Refund Requests

Before requesting a refund, customers are expected to:

• Use the Free Demo: Evaluate the trial version to understand software capability.
• Contact Support: Report any software issues to the support team before submitting a refund claim.
• Wait Time for Resolution: Allow up to 48 hours for the technical team to resolve reported issues.

Refund Request Procedure

To initiate a refund request:

• Contact Support: Get in touch with Edigent’s support or chat team.
• Verification Time: Once the request is received, Edigent will validate the claim.
• Refund Processing: Refunds are processed within 10 working days if the request is approved.
• Important Note: If purchased through a third party, that third party is solely responsible for processing the refund.

Refund Eligibility Conditions

To qualify for a refund, the following conditions must be met:

• The product must have been purchased directly from the Edigent website.
• The refund request must be made within 30 days of purchase.
• Duplicate software purchases qualify for a refund for one of the licenses.
• Refunds are accepted for non-activated software mistakenly purchased.
• Activation details (Product ID & Key) are sent via email within 15 minutes of purchase. Check spam/junk folders if not received.
• Edigent reserves the right to decline refund requests that do not meet the above conditions.

Situations Where Refunds Are Not Applicable

Refund requests will be denied under these circumstances:

• Activated Software (Offline): Once the license key is used.
• Skipped Demo: If software was bought without trying the demo version.
• Discounted Purchases: No refunds on discounted license purchases.
• Usage-Based Denial: If the software has already met the intended use.
• Bank Intervention: If users contact their bank for a chargeback.
• Support Team Neglect: If the user bypassed the support guidance.
• Activation Issues: Refunds not applicable unless the support team fails to resolve them.
• Significant Data Recovery/Transfer: Refunds are denied if over:
  • 80% data is migrated
  • 80% data is backed up
• License Errors: Refunds not provided for purchasing the wrong license type.

Administrator Privileges Required

• Users must run the software in “Run as Administrator” mode.
• If the user lacks admin rights and is unable to launch the software, refunds are not processed.

Remote Activation & Technical Assistance

• For activation failures, users can request an offline activation link.
• Refunds are issued only if both online and offline activation fail.
• If chat support is unavailable, a response will be sent within 6 hours.
• Remote Access may be requested to resolve technical issues.
• Resolution window: 15–30 days from the support engagement.
• If users deny remote access, no refund is provided.
• For unresolved file-related issues, users may upload files to Edigent’s secure lab server (NDA available).

Delayed or Missing Refunds

If your refund has not arrived within 15-30 days, follow these steps:

1. Your Bank Account: Ensure the correct details are on file.
2. Contact Credit Card Provider: Sometimes delays occur with card processors.
3. Reach Out to Bank: Confirm whether the refund has been processed.
4. Email Edigent Sales Team: If unresolved, contact sales@edigent.com.

Edigent Solutions strives for customer satisfaction through a transparent refund policy and reliable support. The outlined Edigent refund policy ensures fair treatment while preventing misuse. Always try the demo version and reach out to support for assistance before submitting a refund request.