At Edigent, safeguarding the information you entrust to us is our top priority. We are committed to ensuring the privacy of your data and will never sell, distribute, or rent any details about you or your transactions on www.edigent.com to third parties. The information you provide will be exclusively used to enhance your experience on our website and, with your explicit consent, to send you updates about our products and services.
We encourage you to review our comprehensive Privacy Policy to understand the measures we take to protect your data and your privacy. Should you have any questions, please do not hesitate to contact us at support@edigent.com
Our Data Collection Practices
This Privacy Policy outlines how we collect and utilize your information:
Information Collection
- Online Purchases: When you make a purchase on our website, we securely collect the necessary billing, shipping, and contact information at checkout to process your transaction. This data is protected and inaccessible to others.
- Help Center Login: To respond to your inquiries in our help center, we collect your name and email address when you log in.
- Newsletter Subscription: You have the option to subscribe to our "Newsletter Desk" to receive occasional email communications. For this purpose, we only gather your name and email address.
- Service Requests: Any information required to fulfill your requests for our services will be collected accordingly.
Use of the Data Collected
- Online Purchases: Personal information provided during an online order is used to ship your products and send you an order confirmation. We may also use it to contact you if additional information is needed regarding your purchase.
- Technical Support: When you submit a support query, the personal information you provide, particularly your email address, is used by our Technical Support team to respond to your inquiry.
Email Communications
Should you subscribe to our newsletter, we will send you email messages regarding website updates, new product releases, promotional offers, and special discounts. You have the option to opt out of future communications with every email newsletter you receive.
Surveys & Contests
Edigent may occasionally conduct surveys or contests. Participation is voluntary, and we may request information such as your name, shipping address, and demographic details. Contact information provided by winners will be used for notification and prize delivery.
Managing Your Data Preferences
If you wish to stop receiving communications from us, please follow the unsubscribe instructions provided at the bottom of any email or send an email to support@edigent.com. Unsubscribe requests are typically processed within 5 business days.
Accessing Your Personal Information
To access the personal information we have on file for you, please send an email to support@edigent.com.
Use of Cookies
We utilize cookies, which are small data files stored on your hard drive, to track your visits and the pages you view on our website. If you prefer not to use cookies, you can disable them in your browser settings. Even with cookies disabled, you will still be able to access all services on our website, including the online purchase form.
Notification of Changes
In the event of future changes to our Privacy Policy or data practices that affect your personally identifiable information, we will notify you via email.